Answers to the questions we get asked most. Can't find what you need? Get in touch.

Getting started

What is Holibob Planner?

Holibob Planner keeps everything about a holiday in one place: the places you want to go, a day-by-day plan, packing and to-do lists, notes, and what you've spent. Have a look at what it can do.

Does it cost anything?

No. Every feature is free, with no subscription and no card details.

How do I get an account?

Self-service registration is coming soon. Until then, if you'd like an account, email us at [email protected] and we'll set one up for you.

How do I create a trip?

Sign in and go to Trips, then add a new trip. Give it a name, start and end dates, the local time zone and the currency you'll mostly be spending. You can change any of these later.

Planning your trip

What is the difference between locations, notes and the planner?
  • Locations are your shortlist: hotels, restaurants, sights, beaches and so on, grouped into categories on the trip page.
  • Notes belong to a location and hold the details: opening times, booking references, tips, or a task to tick off.
  • The Planner is a calendar where you put events on particular days and times, linked to your locations.
Can I re-use locations from a previous trip?

Yes. On the trip page, choose Import Locations... and pick the ones you want to copy from another trip.

How do tags work?

Tags let you group notes across different locations, for example "Booked" or "Must see". When you add or edit a note, give it one or more tags. The trip page then shows Notes by Tag, and clicking a tag lists every note that has it.

How do I tick off a task?

Notes on a location page have a Done button. Done notes stay on the page, marked as done, so you can still see them.

Can I add a photo to a list item?

Yes. When you add or edit a list item you can attach a JPG, PNG or GIF of up to 5 MB, which is handy for packing lists or shopping for something specific. Large photos are shrunk automatically.

Expenses and currencies

Can I record spending in a foreign currency?

Yes. Each expense has its own currency, which starts as the trip's default currency. Change it on any expense paid in something else.

How are my totals converted back to pounds?

Open the payment report from the trip's Expenses page and enter your exchange rates under Exchange Rates. You choose the rates, so you can use the rate you actually got. If a currency has no rate set, the report warns you and leaves those expenses out of the totals.

Sharing with your team

Can other people see and edit my trip?

Your trips are shared with everyone in your planning team (family, friends or anyone you travel with), so they see the same locations, plans, lists and spending, and can add to them.

How do I add someone to my team?

At the bottom of your Trips page, choose Invite Someone to Join your Team and enter their name and email address. We'll email them an invitation; once they've signed in (or created a free account) they can say yes or no. You can see whether they've answered on your Trips page, and anyone can leave a team from there too.

Using it on your phone and offline

Can I install it like an app?

Yes, you can add Holibob Planner to your home screen and open it in one tap:

  • Android (Chrome): open the menu (⋮) and choose Install app or Add to Home screen.
  • iPhone or iPad (Safari): tap the Share button, then Add to Home Screen.
  • Desktop (Chrome or Edge): click the install icon at the right of the address bar.
Does it work without an internet connection?

Partly. Every page you visit while online is saved on your device, so you can still look at those pages when you lose signal; a banner at the top tells you when you're viewing a saved copy. Before you travel, open the trip pages you'll need (the trip, its lists, the planner) so they are saved.

Can I make changes while I'm offline?

Not yet. Changes can only be saved while you are connected. If you try to save while offline, the form stays open with what you typed and shows a message, so you can save it again once you have signal.

Why am I seeing an old version of a page?

If your connection drops, you may be shown the copy saved on your last visit. Once you're back online, reload the page to get the latest version.

Your account and privacy

I've forgotten my password. What should I do?

Use the Forgotten your password? link on the sign-in page. We'll email you a link to choose a new one, which works for 72 hours. If it doesn't arrive, check your spam folder.

Why can't I sign in?

Check your email address and password. After 5 failed attempts we stop accepting sign-ins for that account for 15 minutes to protect your account, so wait a little and try again, or reset your password. If you're still stuck, email [email protected].

How do I change my password, profile picture or theme?

Once signed in, click your picture in the top right. Preferences has your profile picture, page size, language and theme (including a dark theme); Change Password is just below it.

How do I close my account and delete my data?

Go to Preferences and use Close Account and Delete all Data, confirming with your password. This permanently deletes every trip you own and everything in it, and it can't be undone. Trips owned by other members of your planning team are not deleted.

What do you do with my data?

We only use your data to run Holibob Planner. The Privacy Policy has the details, and the Terms and Conditions explain the rules of using the site.

Contact us

If something isn't working, or you have a question or an idea, email us at:

[email protected]

If you're reporting a problem, it helps to tell us:

  • what you were trying to do
  • the page or trip it happened on
  • the device and browser you were using
  • any error message you saw (a screenshot is ideal)

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